Your privacy matters
We value your trust and are committed to protecting your personal information
Your privacy matters
We value your trust and are committed to protecting your personal information
Privacy Policy
Hallo Jane (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect when you visit hallojane.co.za, create an account, place an order, contact us or otherwise interact with our website, and how that information may be used, stored and shared.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information we collect
We may collect personal information that you provide directly to us or that is generated when you use our website.
Personal details
Your name, email address, telephone number and account information.
Shipping & billing
Delivery address, billing address and related delivery information.
Order information
Products purchased, order history, transaction details and order notes.
Preferences
Product preferences and information you choose to save or provide to us.
Communications
Messages submitted through our contact forms, email or other channels.
Payment information may be processed by third-party payment providers. Where a payment gateway processes your card details, Hallo Jane does not directly store your complete card information.
2. How we use your information
We may use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders, deliveries and enquiries
- Create and manage your customer account
- Provide customer support
- Improve our website, products and services
- Understand how customers use our website
- Prevent fraudulent or unauthorised activity
- Send marketing communications where you have consented to receive them
5. Your rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Request deletion of information where we are not legally required to retain it
- Object to or restrict certain processing of your information
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
6. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.
7. Children’s privacy
Our website is intended for general shopping use and is not designed specifically for children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations.
The latest version will be published on this page together with the date it was last updated.
How long we retain your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer accounts, responding to enquiries and meeting applicable accounting, tax, legal and regulatory requirements.
You may request deletion of eligible personal information, although certain records may need to be retained where required by law or for legitimate administrative purposes.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
for trusting us.