Store policy
We want your jewellery to reach you safely and as quickly as possible.
Store policy
We want your jewellery to reach you safely and as quickly as possible.
Store Policy
We want your shopping experience with Hallo Jane to be simple, secure and enjoyable. Here you’ll find the most important information about how our store works.
Ordering
All items are subject to availability. Once your order has been placed and payment confirmed, we’ll begin processing it and send you an order confirmation by email.
View processing times →Payment
We offer secure online payment options through the payment methods available at checkout.
Orders are only processed once payment has been successfully confirmed.
Shipping
We offer several delivery options across South Africa, with international shipping available by arrangement. Delivery cost and timing depend on the shipping method and destination selected.
View Shipping →Returns & Refunds
Eligible unused items may be returned in accordance with our Returns & Refunds Policy. Different rules apply to personalised items, defective goods and change-of-mind returns.
View Returns & Refunds →Custom & Engraved Items
Personalised, engraved and custom-made pieces are created especially for you and may require additional processing time.
Please double-check all names, spelling, dates, measurements and customisation details before submitting your order.
Product Care
Jewellery should be stored and cared for appropriately to help preserve its appearance and finish.
Materials and finishes differ between products, so please follow any care guidance supplied with your jewellery.
Order processing & timelines
A few useful things to know after placing your order.
3–12 working days
Some jewellery is held in stock, while other pieces are manufactured or finished to order. Processing may therefore take approximately 3–12 working days depending on the item.
Weekends & public holidays
Orders placed over weekends or public holidays will begin processing on the next business day.
Sales & promotions
During busy launches, promotions or seasonal periods, processing may take an additional 2–3 working days.
Rush orders
Rush orders may be possible by prior arrangement. Please email us before placing your order so we can confirm whether your requested timeline is achievable.
A few important notes
Check your order carefully
Please confirm product selections, quantities, delivery details and any personalisation before completing checkout.
Keep your details up to date
Accurate contact and delivery information helps us and our courier partners deliver your order successfully.
Need something specific?
If you need a rush order, special delivery or customisation, contact us before ordering so we can confirm what is possible.
Still have a question?
Our team is happy to help. If you can’t find what you’re looking for, contact us before placing your order and we’ll assist where we can.
to help ♡