These Terms & Conditions govern your use of hallojane.co.za and the purchase of products from Hallo Jane.

By accessing our website, creating an account or placing an order, you agree to these Terms & Conditions together with any policies referenced on our website.

Hallo Jane is a South African jewellery brand. We may update these Terms & Conditions from time to time and the latest version will always be published on this page.

You may use our website for lawful personal shopping and informational purposes.

You may not use the website in a way that damages, disrupts or interferes with the website, our systems, other customers or any third party.

You may not attempt to gain unauthorised access to restricted areas, customer accounts, databases, servers or other systems connected to the website.

If you create an account, you are responsible for keeping your login details confidential and for notifying us if you believe your account has been accessed without permission.

Your use of personal information submitted through our website is also governed by our Privacy Policy .

We aim to describe and photograph our products as accurately as reasonably possible.

Because jewellery may include handmade, engraved or individually finished elements, minor variations in appearance, colour, texture, positioning or finish may occur between pieces.

Colours may also appear slightly different depending on your screen, device or display settings.

Product measurements and dimensions are provided as accurately as reasonably possible, but minor variations may occur.

Please read the individual product description, material information, measurements, lead times and care instructions before placing your order.

Prices displayed on the Hallo Jane website are shown in South African Rand unless otherwise stated.

Delivery charges, where applicable, are calculated separately and shown during checkout or communicated to you where a special quotation is required.

We offer the payment methods displayed during checkout. Online payments may be processed by independent payment service providers.

Your order will only move into processing once payment has been successfully confirmed.

While we make every effort to keep pricing accurate, genuine technical or administrative pricing errors may occasionally occur. Where an obvious error is identified before fulfilment, we will contact you before proceeding with the affected order.

All products are subject to availability.

Some items are held in stock while others may be manufactured, engraved, assembled or finished after your order has been placed.

Processing typically takes approximately 3–12 working days depending on the item. Longer processing periods may apply during promotions, launches or particularly busy periods.

If we are unable to fulfil an item you ordered, we will contact you as soon as reasonably possible and discuss the available options.

Please review all product selections, quantities, personalisation information and delivery details carefully before completing checkout.

Further information is available in our Store Policy .

We offer a range of shipping options within South Africa and may arrange international shipping for selected destinations.

Shipping costs and estimated delivery periods depend on the courier, destination and delivery method selected.

Delivery estimates begin once your order has been completed and dispatched. Processing time and courier delivery time are therefore separate.

You are responsible for supplying a complete and accurate delivery address and contact number.

Where a parcel is returned to us following unsuccessful delivery or collection attempts, additional delivery charges may apply before the order can be resent.

Full delivery information is available on our Shipping page .

Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.

Our voluntary return conditions generally require eligible change-of-mind items to be unused, unworn and returned in their original condition and packaging.

Different rules may apply to defective products, incorrectly supplied goods and custom or personalised products.

Please contact us before sending an item back.

Full details are available in our Returns & Refunds Policy .

Custom, personalised and engraved pieces are produced according to the information supplied by you.

You are responsible for checking all names, spelling, wording, dates, measurements, symbols and other personalisation instructions before submitting your order.

Once production or engraving has begun, changes or cancellations may no longer be possible.

Personalised or made-to-order items may not qualify for change-of-mind returns where applicable, but this does not remove any rights you may have in relation to defective, damaged or incorrectly supplied goods.

Customisation may also result in additional processing time. Rush orders must be arranged with us before the order is placed.

Unless otherwise stated, the Hallo Jane name, branding, website design, written content, photographs, graphics, product imagery and other original material displayed on this website belong to Hallo Jane or are used with permission.

You may browse and use the website for personal, non-commercial shopping purposes.

You may not reproduce, republish, distribute, sell, commercially exploit or materially modify our content without prior written permission, except where permitted by law.

We take reasonable care to keep our website secure, available and accurate, but we cannot guarantee that access will always be uninterrupted or that every technical issue will be immediately corrected.

To the extent permitted by applicable law, Hallo Jane will not be responsible for losses resulting solely from circumstances outside our reasonable control, including interruptions to third-party courier, payment, hosting or communications services.

Nothing in these Terms & Conditions is intended to exclude, limit or waive any right or remedy that cannot lawfully be excluded under applicable South African law.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We encourage customers to contact us first if a problem arises so that we have an opportunity to resolve the matter.

If you have questions about these Terms & Conditions, a product or an order, please contact us.

Email: info@hallojane.co.za